Our Philosophy & Our Story
At Madrid & Beyond, we design trips for those seeking authenticity in Spain and Portugal. We create exclusive and personalized travel experiences that become cherished, lifelong memories, catering to those who seek to go beyond all the clichés and discover the heart and pulse of both historic and contemporary Iberia.
From the moment we receive your inquiry, we do everything possible to craft a journey that will make your vacation a “once-in-a-lifetime” journey. We totally eschew a cookie-cutter approach to trip planning; instead we listen and customize vacations accordingly. We take care of your trip down to the very last detail, ensuring you can enjoy Spain and Portugal to the full, free of logistical concerns. And all our clients benefit from our unwavering commitment to personalized service – you can expect to work with the same agents at every stage of your trip.
WE ALL LOVE TRAVELING AND CONTINUE TO TRAVEL TO EVERY CORNER OF SPAIN AND PORTUGAL; VISITING HOTELS, MEETING EXPERT GUIDES, SEEKING NEW EXPERIENCES, CHECKING OUT RESTAURANTS, AND NURTURING THE SPECIAL RELATIONSHIPS WE HAVE WITH PEOPLE ALL OVER THE TWO COUNTRIES.
Only with this “inside-out” knowledge pooled within our team can we provide the expertise that our travelers seek from us.
We have been building a network of excellent, interesting and engaging collaborators for 20 years and, over that time, our guides have become an extended family. In the same way our clients trust us, we trust them to always go the extra mile.
WE STRIVE FOR YOU TO TRULY “EXPERIENCE” SPAIN AND PORTUGAL AS A TRAVELER, NOT A TOURIST, WITH INSIDER’S ACCESS TO A WHOLE RANGE OF FASCINATING INDIVIDUALS FROM ALL WALKS OF LIFE.
We are always innovating when it comes to the different experiences our clients enjoy. This could be anything from renowned wine makers to top chefs, from local artisans to graffiti artists, from authentic fado and flamenco musicians to acclaimed art experts, from lifestyle insiders to well-known local artists, from ace hiking guides to nobility and so on!
We believe it’s all about the PEOPLE; what really counts are the people you encounter, and the genuine experiences you share with them.
It was 1998 when Nigel Hack, a British history teacher with a thirst for travel, found himself living in the heart of Spain’s buzzy capital, Madrid. Put simply, Nigel fell in love with Spain and the idea for Madrid & Beyond was born! Nigel’s passion was to share the real “insider’s” Spain with discerning and culturally curious travelers.
From humble beginnings, Madrid & Beyond has grown, over 20 years, into a highly respected company. The close-knit team now comprises 28 multi-lingual travel specialists in offices in Madrid and Lisbon and serves clients from all over the world. We have also gained important accolades – most recently, Nigel was named a Conde Nast Traveler “2019 Top Travel Specialist” and was included in Travel + Leisure’s 18th annual A-List of top agents and tour operators. Whilst we are fiercely independent, we are a SELECT In-Country Partner for Travel Leaders Group and are very proud of our close partnerships with several of the top agencies in the US, such as Brownell and Largay Travel.
Celebrating our 20th anniversary in 2019, we decided to shout a little louder about the services we provide. We hired a filmmaker and sent him on a mammoth journey around Spain and Portugal to document some of the people and places we work with. You can see the result in the video above.
We remain true to our philosophy of dealing only with leisure travel, avoiding any “packages” and customizing all trips to the individual tastes and preferences of our travelers. We look forward to another 20 years of designing trips that provide unforgettable experiences for our clients!
OUR HAPPY CLIENTS SAY
Our only problem is that now we have grown so accustomed to using Madrid & Beyond with your expertise and personal touch, and we do not know if any other agency will ever be able to live up to our expectations.
Allison and Alton Ashy
Thank you again for everything that you did to make our trip so special. It truly was a trip of a lifetime. Everything was perfect. Your care putting the trip together for us was THE key to such a successful experience for all of us. It is hard to point out all of the highlights because there were so many perfect moments.
Every tour agency would do well to be trained by you—you are customer service oriented to a fault, responsive and flexible, detail oriented, thorough, genuinely invested in our enjoyment of our trip, and unfailingly nice.
Carrie Irvin and family
Your services were truly terrific and I would readily recommend you to anyone interested in traveling to Spain.
We were highly impressed by the care you put into our itinerary in terms of city and hotel selections, restaurant recommendations, guided tours and overall pacing.
Madrid & Beyond’s services, perfect, of course!
Raj and Laura John
This Spain travel agency is a first rate travel company, they listened to my requests and interests and prepared a travel itinerary that was perfect. My agent communicated with me numerous times before and during our holiday to make everything run smoothly, I could not have achieved this wonderful trip without her help.
Kim Fallowwill via Zicasso
It is with great pleasure and enthusiasm that I am writing to endorse Madrid & Beyond. PCS, a division of FROSCH, is an exclusive private membership club offering the highest level of enriching and inspiring travel experiences and concierge services to discerning individuals across the globe. Our client list includes corporate executives, professional athletes, dignitaries, and other high profile, elite individuals. I hope my perspective will be helpful to you as you evaluate this world-class tour/ground operator. Madrid & Beyond has and will remain PCS’s exclusive travel partner in Spain. I urge you to carefully consider Madrid & Beyond who, quite simply, provides unparalleled travel experiences and arrangements in Spain.
Karen Schueller, FROSCH, USA, Director, Private Client Services.
Steve and I just got home, and we can NOT thank you enough for planning such a magnificent trip for us! It was even more incredible than we hoped or dreamed. All your recommendations were perfect, and the care and treatment we received everywhere were impeccable. Really…thank you, thank you, and again, thank you! We will definitely be contacting you about some future trips.
Wendy and Steve via Absolute Travel
We really appreciated the personal touches you took for us. Receiving chocolate strawberries and cava upon arrival to our room in Sevilla was very special! We also appreciate the call you made to us on our first night and that made us feel special. We are both very happy with the level of service we received during the entire process. I will definitely recommend Madrid & Beyond to any friends and family that are interested in visiting Spain.
Noah & Sharan Sevillia
Wow!! I cannot thank all of you enough!! What a perfect trip! Everything went so smoothly and each piece of the puzzle was better than the one before!! The hotels were fantastic, the drivers dreams, and the recommendations terrific!! I can’t wait to plan my next adventure!! Thank you again for everything!!
Barbara Wheat via Brownell
I would highly recommend Madrid & Beyond, and you specifically! You were always very helpful and prompt in replying to my questions. You really worked hard to find something that would fit within our budget, and allow us to benefit from your travel agency’s insider’s recommendations and knowledge of Spain. I would happily recommend you to my friends traveling to Spain.
You simplified my life considerably and took the pressure of doing the trip off my hands. Setting up the tours and getting us the hotels in the best locations was the biggest help…I felt that you provided great value for the services performed. We will have fond memories of this trip for the rest of our lives. Thank you again for all of your assistance. I think we will be doing Spain again sometime soon and we will be sure to call you when we do.
Many thanks, once again, for a great trip! We had a wonderful time from the moment we took off, to the moment we arrived back from Spain. The accomodations, dining, and stops we selected and guides we had, with the help from Madrid and Beyond met our expectations and then some.